Customer Care Professional
Citigroup Business Process Solutions
- Makati, Philippines27th Floor PBCOM Tower Ayala Avenue, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱27,000.00 - ₱31,000.00 / monthPHP270003100027000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
The Customer Care Professional is responsible for the following:
- Provide ‘world-class’ service excellence to Citi clients by offering consistent telephone banking experience.
- Attend to both inbound & outbound telephone calls in accordance with the company's Standard Operating Procedure (SOP).
- Process online banking transactions which include financial entries & data maintenance.
- Identify sales opportunities to further enhance Citi's client relationships.
Minimum Qualifications
- High school or college graduate with 1 year BPO experience.
- With work experience in an international BPO/Call Center setting.
- Above average English communication skills.
- Amenable to work in Makati and Bonifacio Global City, Taguig.
- Amenable working on shifts, holidays, weekends & extended work hours.
- Applicants should be Filipino citizens or hold relevant residence status.
Perks and Benefits
- Transportation Allowances
- Medical / Health Insurance
- Life Insurance
- Retirement Benefit Plans
- Paid Sick Leave
- Paid Vacation Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Sometimes
- Office Address
- 27th Floor PBCOM Tower Ayala Avenue, Makati, Metro Manila, Philippines
About Citigroup Business Process Solutions
Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including Consumer Banking and Credit, Corporate and Investment Banking, Securities Brokerage, and Wealth Management.
Citigroup Business Process Solutions Pte. Ltd. (CBPS) provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services.
www.citibank.com.ph/careers