Customer Care Professional

Citigroup Business Process Solutions

  • Makati, Philippines
  • 27,000.00 - 31,000.00 PHP / month
  • Full time

Expired in 5 months

This job is no longer accepting applications.See available related jobs.

Job Description

The Customer Care Professional is responsible for the following:

  • Provide ‘world-class’ service excellence to Citi clients by offering consistent telephone banking experience.
  • Attend to both inbound & outbound telephone calls in accordance with the company's Standard Operating Procedure (SOP).
  • Process online banking transactions which include financial entries & data maintenance.
  • Identify sales opportunities to further enhance Citi's client relationships.

Minimum Qualifications

  • ​High school or college graduate with 1 year BPO experience.
  • With work experience in an international BPO/Call Center setting.
  • Above average English communication skills.
  • Amenable to work in Makati and Bonifacio Global City, Taguig.
  • Amenable working on shifts, holidays, weekends & extended work hours.
  • Applicants should be Filipino citizens or hold relevant residence status.

Perks and Benefits

  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Retirement Benefit Plans Retirement Benefit Plans
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Transportation Allowances Transportation Allowances

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Once in a while 
Office Address
27th Floor PBCOM Tower Ayala Avenue, Makati, Metro Manila, Philippines
Banking / BPO
100 openings

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Citigroup Business Process Solutions

Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including Consumer Banking and Credit, Corporate and Investment Banking, Securities Brokerage, and Wealth Management. Citigroup Business Process Solutions Pte. Ltd. (CBPS) provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services.
People who applied to this job also applied to
Job Openings at Citigroup Business Process Solutions