Customer Advocate

Boldr

  • Pasig, Philippines
    501-505, 5th floor of Hanston Building located at F. Ortigas Jr. Road, Ortigas Center, Pasig City, Pasig, Metro Manila, Philippines
    Philippines
  • 18,000.00 - 27,000.00 PHP / month
  • Full time
Posted 14 days ago and deadline of application is on 31 Dec
Recruiter was hiring 17 hours ago
2018-11-28T00:47:16.127047+00:00

Customer Advocate

Boldr

Job Description

A Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. Usually, Customer Advocates gather their information and interact with customers via email messages.

This role will require you to be comfortable with answering the client’s queries with an open mind and willing to work with data.

It is important that you provide excellent customer service in a timely manner. You need to be flexible to work on rotating shifts.

Minimum Qualifications

  • Bachelor’s degree in any field you’re passionate about!
  • 1 year of customer service experience (may it be email or phone support).
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • The ability to accept feedback gracefully.
  • The heart and passion of our customers and the ability to exude client satisfaction.
  • An eye for the minute details.
  • Curiosity and authenticity, just like us! #beboldr
  • Initiative and are self-motivated.

​​​​​​​Other qualifications

  • Communication is your bread and butter (written and verbal).
  • Analytical and problem solver.
  • Your time management and organizational skills are off the charts!
  • You can type 60 words per minute and beyond
  • Very interested in learning new ideas, processes, unique requirements and you’re willing to share it with the team.

Amenable to work on rotating shift (day, mid and night) and holidays.

Perks and Benefits

  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance

Required Skills

  • Customer Service

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
501-505, 5th floor of Hanston Building located at F. Ortigas Jr. Road, Ortigas Center, Pasig City, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
4 openings
Website

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About Boldr

Boldr | Outsourcing With Impact.

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!


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