Community Support Specialist

Boldr

  • Pasig, Philippines
    Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • 20,000.00 - 25,000.00 PHP / monthPHP20,000.0025,000.0020,000.00MONTH
  • Full time
Posted 7 days ago and deadline of application is on 28 Feb
Recruiter was hiring 12 minutes ago

Community Support Specialist

Boldr

Job Description

A Community Support Specialist will be responsible for:

  • Provide high-quality responses to Meetup members who reach out for support
  • Go above and beyond in supporting our members and thinking outside of the box to ensure their concerns are resolved
  • Respond to tickets in Zendesk: provide empathetic, accurate, and timely support to Meetup Organizers and Members via email
  • Responsible for staying up to date on product changes and any other relevant information needed to support our community
  • Accurately problem-solve and escalate reports of potential or known defects to our Product Support Specialists
  • Consistently meet or exceed targeted productivity and QA goals
  • Approve/Deny groups in the New Group Queue: review and make accurate decisions on new groups based on Community Guidelines
  • Attend and participate in the support team Tuesday through Friday standup
  • Maintain expertise in Meetup’s product on all platforms
  • Monitor relevant Slack channels to stay up to date on department news and answer questions from other Meetuppers
  • Classify and capture customer feedback accurately so we can surface customer insights to product teams within Meetup

Minimum Qualifications

WHAT WE’LL LIKE ABOUT YOU

  • Excellent communication skills, both verbal and written
  • Customer service experience in phone, email, and chat channels
  • Amenable to work on rotating shift
  • 1+ year of experience in a customer service role
  • Exceptional attention to details (e.g. grammar, punctuation, and spelling)
  • Ability to translate customer needs into thoughtful, concise language for emails
  • Ability to adapt quickly to change and ambiguity, patient, level-headed, and cool under pressure
  • A collaborative work style
  • Strong time management skills
  • Excellent problem-solver
  • Ability to adapt to a flexible work schedule as shifts are subject to change
  • Curiosity, independence, humility, and a sense of humor
  • Native reading and writing proficiency of English

Plus if you: Good to have

  • Are a Meetup Organizer or Member
  • Are experienced in CSS, HTML, or JavaScript
  • Are experienced working with Zendesk

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Always 
Office Address
Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
0 openings
Website
http://www.boldrimpact.com

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About Boldr

Boldr | Outsourcing With Impact.

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!


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