Customer Service Representative | Japanese Speaking
Bigbear Productions, Inc.
- Pasig, Philippines99 Eulogio Rodriguez Jr. Avenue, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱60,000.00 - ₱65,000.00 / monthPHP600006500060000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Provide before and after sales support from different communication channels in a prompt manner
- After Sales Support – Handling inquiries from customers via e-mail and live chat. Verifying customer's account with submitted KYC documents
- Assist marketing team (English to Japanese vice versa translation in marketing research)
- Perform follow-up communication activities through different channels
- Ensure that required information is logged into the Backoffice system pertaining to players information and requests
- Assess and handle customer complaints
- Maintain competency level in terms of technical know-how and pass all functions certification assessments
- Work with team in managing day to day task activities
- Handle other projects and tasks as delegated.
- Adhere to goals and objectives set forth by the company.
- Practice and maintain department policies
Minimum Qualifications
- 1-year experience in a Customer Service or Business Process Outsourcing (BPO) environment in Manila with phone marketing experience, or 1-year direct sales experience in Japan
- Proficiency in reading and writing the Japanese language, have to be native level speaker
- Japanese-speaking Filipino locals who have Philippine residency can apply
- Able to assess and evaluate requests to aid in the decision making for processing of clients' requests to comply with policy and procedures
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Medical / Health Insurance
- Performance Bonus
- Free Lunch or Snacks
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 99 Eulogio Rodriguez Jr. Avenue, Pasig, Metro Manila, Philippines
- Industry
- Business Process Outsourcing
- Vacancy
- 1 opening
About Bigbear Productions, Inc.
Big Bear Productions, Inc. started its operations in the Philippines in 2014 as a business process outsourcing (BPO) company and is now rapidly expanding to serve the demands of its growing international market.
The company maintains a very casual and upbeat work environment that ensures work-life balance for its employees and the continuous fostering of camaraderie among colleagues of different nationalities.
The successful candidates will get vast exposure to working in a company catering to the international market, as well as generous leave benefits upon employment confirmation.