Customer Service (Fluent in English)
ATI Business Group
- Central Jakarta, IndonesiaCentral Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 10 months ago
2023-06-08T07:15:47.338820+00:00Job closed.
Job Description
Purpose of the Role:
ATI Business looking for a Customer Service-Billback staff to assist one of our client’s operations, as you will track billback invoices and follow up with the suppliers, assisting the customers in using the client’s tools and handling customer’s billback inquiries.
Job Description:
- Conduct tracking, follow-up, and collection of billback invoices.
- Proactively contact suppliers as needed to ensure payment of outstanding billback invoices.
- Maintain precise records.
- Assisting the customers with answering inquiries or using the client’s tools
- Carefully follow instructions and pre-established guidelines to perform assigned tasks.
- Ensure that all work is processed according to the team’s minimum standard.
- Report any issues or system limitations to the direct supervisor.
Minimum Qualifications
Requirement:
- Excellent communication skills in English
- Excellent analytical and numerical skills
- Have 2+ years of working experience in Customer Service with English communication skill
- Have a hospitality or travel industry background
- Willing to work in shifting mode including public holidays (24/7 Roster)
- Willing to work at Central Jakarta and BSD City
Required Skills
- Relationship Management
- MS Office
- Problem Sensitivity
- Customer Service
- Communication Skills
- Public Relations (PR)
- Data Encoding / Data Entry
Preferred Courses
- English Studies
- International Relations
- International Hospitality Management
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Jl. Batu Tulis Raya No.14, RT.3, RT.3/RW.2
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About ATI Business Group
ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.
ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.
We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication. For further information on what makes ATI different, please log on to http://atibusinessgroup.com