Customer Service Representative (CSR)
Six Solutions Inc.
- Makati, Philippines12th Flr The Peak Tower, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱23,000.00 - ₱25,000.00 / monthPHP230002500023000MONTH
- Full timeFULL_TIME
Expired 2 years ago
2021-10-30T16:00:00+00:00Job closed.
Job Description
- The first point of human contact for potential customers on our website by answering emails, phone calls, and online live chat for potential customers.
- Proactively manage, communicate professionally, and respond to customer questions/ issues within Service Level Agreement timeline.
- Come up with strategic ways to communicate effectively with different types of customers, especially the frustrated ones.
Minimum Qualifications
- Preferably with at least 1 year BPO experience but newbies are also welcome to apply
- Able to handle both CSR/TSR and email/chat LOB is a huge plus
- Preferably a College Graduate but High School graduates are welcome to apply also
- Good to excellent English communication skills (Oral and written)
- Willing to work on night shift, shifting schedule, weekends, and holidays
- Able to support customers in all means of communications (chat, email, calls).
- Should be able to provide empathy statement that will tailor fit the concerns of the merchants/clients and includes reassurance statement (Customer Service, Technical Support)
- Willing to work onsite
Perks and Benefits
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Recruitment / Signing Bonus
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Other
- Weekly Attendance Bonus
- Monthly Campaign-specific incentives (depending on the campaign profiled for)
Required Skills
- Information Ordering
- Email Support
- Chat Support
- Customer Service
- Critical Thinking
- Communication Skills
- Data Encoding / Data Entry
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Ground Floor The Peak Tower 107 LP Leviste St. Salcedo Village
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About Six Solutions Inc.
SIX Solutions provides Employer of Record (EOR) services. We are a third-party local entity placed as an intermediary in an existing employee-employer relationship. We are responsible for the legal and regulatory obligations of employment and payroll as an EOR. Examples are payroll processing, employee onboarding, background checks, human resources, employee relations, and administration. We are not involved in day-to-day job activities.
Our sole focus is hiring roles in software development: desktop, web, and mobile application development, cloud computing, DevOps and QA, and UI and UX. We are serving mid-sized and large businesses and software product companies.