Account Manager  

About Aarki

Aarki helps companies grow and re-engage their mobile app customers, using data, machine learning, and large customer reach. We strive to deliver post-install performance at scale across different marketing objectives to meet the clients target return on investment. Our data offers deep insights into customer intent and usage habits. To drive performance for our clients, we activate our data assets through proprietary machine learning algorithms to engage customers in real time with personalized mobile advertisements.

About the role

Aarki is looking for an dynamic and passionate Client Services Associate to join our team. The Client Services Associate is responsible for owning, managing, and growing relations with EMEA-based B2B accounts in mobile advertising. We are looking for someone who understands the value of nurturing customer relationships. This is a high-profile customer-facing role requiring outstanding relationship management and account optimization skills. The ideal candidate will be creative, strategic, and self-driven; will understand the customer and their advertising needs; and knows how to become a trusted partner to clients as you continue to grow their partnership with Aarki.

Responsibilities:

• Build and maintain strategic partnerships with user acquisition contacts
• Understand a client’s KPI goals to and focus on services that will promote plan objectives
• Cultivate and expand existing accounts through frequent communications and understand client’s organization and objectives
• Identify new revenue opportunities within accounts to promote any upsell or cross-sell opportunities
• Constant evaluation of client experience allowing for improved processes and actions
• Preemptively spot any potentially problematic patterns and lead efforts to turn around at-risk accounts
• Work cross-functionally to ensure that customer projects are on track and executed appropriately by creative, data science, or product teams
• Partner with marketing to align sponsor and event content
• Quickly learn about products, including new releases or updates, and translate that knowledge into actionable growth plans
• Function as the voice of the customer and provide internal feedback on product improvements, bug fixes, and any other client comments or concerns

Responsibilities

• Build and maintain strategic partnerships with user acquisition contacts
• Understand a client’s KPI goals and focus on services that will promote plan objectives
• Cultivate and expand existing accounts through frequent communications and understand the client’s organization and objectives
• Identify new revenue opportunities within accounts to promote any upsell or cross-sell opportunities
• Constant evaluation of client experience allowing for improved processes and actions
• Preemptively spot any potentially problematic patterns and lead efforts to turn around at-risk accounts
• Work cross-functionally to ensure that customer projects are on track and executed appropriately by creative, data science, or product teams
• Partner with marketing to align sponsor and event content
• Quickly learn about products, including new releases or updates, and translate that knowledge into actionable growth plans
• Function as the voice of the customer and provide internal feedback on product improvements, bug fixes, and any other client comments or concerns

Qualifications

• BA/BS degree in a business, marketing field or communication arts
• 1-2 yrs experience in account management, client services, or sales in a professional environment, preferably within the ad tech, advertising agency or media agency is a plus
• A passion for client services and the ability to build and maintain client relationships
• Proven track record of successfully managing multiple clients at various stages of the customer lifecycle
• Strong attention to detail, organization and the ability to juggle multiple projects, prioritize appropriately, manage multiple timelines, and deliver results under pressure
• Demonstrates excellent verbal and written communication skills, and active listening capabilities
• Ability to work with Aarki teams across multiple timezone