Titanium Systems Technologies Inc.

Customer Success Associate  

Titanium Systems Technologies Inc.

 
  • Mandaluyong, Philippines
    2/F, 724 Shaw Boulevard , Mandaluyong, Metro Manila, Philippines
    Mandaluyong
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Recruiter was hiring 13 days ago

2022-04-30T16:00:00+00:00
Job closed.

Job Description

  • Act as subject matter expert for online, including developing documentation related to customer training and user guides
  • Develop expertise in all products and solutions that Titanium provides and be able to train and clearly explain the benefits and functionality of each solution
  • Help customers find creative uses and implementations for their suite of services to match their HR Needs
  • Maintain accurate records and provide pertinent reporting about customers’ first 90 days of service using the Company's System/Product
  • Host training sessions and maintain existing and create new training materials for new customers
  • Demonstrate sound judgment and initiative to satisfy and serve external and internal customers and stakeholders
  • Provide superior customer support via email and telephone to nonprofit customers
  • For existing customers, provide re-training (as needed) and first level support for product and technology issues
  • Collaborate with the Customer Success Supervisor and Head on outreach strategy to increase customer engagement, drive donation volume, and maintain high levels of customer retention
  • Work with internal team to gather insight about customer behavior and product feedback to fuel customer success and Network for growth
  • Performs other duties as assigned

Minimum Qualifications

  • Approximately 2-3 years of experience in implementation, customer success and/or account servicing
  • Creative problem-solver that can envision and articulate solutions to complex customer problems and issues
  • Consistently demonstrates the ability to express both oral and written thoughts and ideas clearly and concisely
  • Entrepreneurial approach that builds and nurtures strong and lasting relationships both internally and externally
  • Experience in developing and delivering, via phone and email, web-based training for customers preferred
  • Working knowledge of the Internet and web-based applications
  • Excellent ability to multi-task; must have a high level attention to detail and accuracy
  • Consistently demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
  • Must be well organized
  • Must work well across multiple teams: sales, product, technology, marketing and customer support
  • Experience working with MS Office applications

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
724 Shaw Boulevard , Mandaluyong, Metro Manila, Philippines
Vacancy
2 openings
Website
https://www.titanium.ph/

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About Titanium Systems Technologies Inc.

A Software as a Service Provider that automates HR processes to boost productivity. It maximizes profit by effecting rapid savings by optimizing a top HR Solutions with intelligent working systems. It delivers for Employee Services, HRIS, Timekeeping, Payroll and much more.
Titanium Systems Technologies Inc.https://rec-data.kalibrr.com/www.kalibrr.com/logos/UCVZTYBC3LKP2LXCZL8QXEY97DLDFAPGAPWEJ6KV-5d494b4c.jpgA Software as a Service Provider that automates HR processes to boost productivity. It maximizes profit by effecting rapid savings by optimizing a top HR Solutions with intelligent working systems. It delivers for Employee Services, HRIS, Timekeeping, Payroll and much more.

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