BPO Service Delivery Senior Manager
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-03-07T16:00:00+00:00Job closed.
Job Description
- Manage and Develop the Service Delivery Operations Team
- Responsible for career management of service delivery operations staff
- Ensure execution of delivery work across one or more service delivery operations
- Drive optimization of delivery of standard solutions within area(s) of expertise
- Lead service delivery strategy and execution across all locations where the services are provided
- Manage to Contract Operational and Financial Commitments
- Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors (where required)
- Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets
- Deliver efficiencies through standard processes and synergies
Minimum Qualifications
- Bachelor’s Degree in any field
- At least 12 years’ Operations Management experience leading a team of 300 FTE in a BPO setting
- Experience in managing measured productivity of the team
- General knowledge of human resources policies and procedures
- Strong leadership, analytical and organizational skills
- Strong communication skills with all levels of employees and management
- Ability to organize staff and supervise workload for maximum efficiency
Jobs Summary
- Job Level
- Director / Executive
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.