BPO Workforce Manager
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2019-10-30T16:00:00+00:00Job closed.
Job Description
- Responsible for managing the WFM and AP/QA functional teams
- Overall management of the WFM and AP/QA cost structure and budget
- Support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours
- Responsible for looking for opportunities to expand the WFM and AP/QA service offering into additional contracts
- Responsible for delivery on all contracts
- Focus on driving down cost to serve and looking for opportunities to expand the shared services model
- Increase automation, standardization and off-shoring strategy for WFM and AP/QA
- Provide direction to WFM and AP/QA teams on cost to serve initiatives
- Responsible for driving operational maturity across all WFM and AP/QA teams
- Responsible for any cross-geography status or functional reporting for WFM and AP/QA
- Drives innovation between all WFM and AP/QA teams
- Accountable for keeping the Standard Delivery Solution updated
Minimum Qualifications
- Bachelor’s Degree in any field, preferably in Mathematics, Statistics, Computer Science, Information Technology or other related course
- 10 years experience in managing workforce operations with client and/or senior management interaction
- Expertise in capacity planning, forecasting, real-time management, reporting and scheduling are required
- Proficient in workforce management-related tools
- Good organizational, project management and presentation skills
- Excellent analytic and mathematical skills with ability to work with large amounts of data to identify trends and patterns
Jobs Summary
- Job Level
- Director / Executive
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.