About the company
Join Zennya Health, Southeast Asia’s most dynamic and exciting tech company dedicated to creating a new healthcare system that is digital, data-driven and patient-centric. Our mission is to deliver quality, affordable, and accessible health and wellness care.
Due to the rapid growth of the company, we are in urgent need of a Medical & General Operations Specialist.
The role requires a combination of organizational skills, communication abilities, and a proactive approach to problem-solving in a dynamic operational environment.
Duties and Responsibilities
Customer & Partner Assistance
- Provide assistance to customers and business partners through various communication channels (phone, chat, email).
- Address customer & partner inquiries, concerns, and issues promptly and professionally.
- Offer guidance on app features, services, and troubleshooting.
Field Staff Support
- Assist field staff (healthcare professionals, wellness experts) with onboarding processes, job matching, and ongoing support.
- Act as a liaison between field staff and internal teams, ensuring effective communication and issue resolution.
- Support drivers by addressing queries, providing information on routes, and assisting with any operational challenges.
- Collaborate with the logistics team to optimize driver schedules and routes.
- Monitor and track the status of all ongoing operations and jobs through the app's platform.
- Ensure that jobs are progressing smoothly and intervene as necessary to address any delays or issues.
- Work to enhance operational efficiency by identifying bottlenecks, streamlining processes, and implementing improvements.
- Collaborate with cross-functional teams to implement best practices for overall operations.
- Facilitate clear communication between service providers, customers, field staff, and internal teams.
- Relay important information, updates, and changes in operational procedures.
- Maintain accurate and organized documentation related to operations, including how-to guides and incident reports.
- Address and resolve operational issues promptly, working collaboratively with different stakeholders to find effective solutions.
- Implement preventive measures to reduce the recurrence of common issues.
- Monitor key performance indicators (KPIs) to assess the effectiveness of operations.
- Collect feedback from customers, service providers, and staff to identify areas for improvement.
- Use feedback to make data-driven solutions for enhancing the user experience.
- Graduate of a Bachelor’s degree, Nursing or Medical related degree a plus
- Excellent verbal and written communication in English and comfortable working with multiple online communication and collaboration tools
- Detail-oriented, able to work quickly and accurately in a fast-paced work environment
- Experience using MS office tools especially spreadsheets
- Excellent interpersonal skills (able to engage with all kinds of people)
- Have integrity, dependability and accountability in the performance of duties
- Able to exercise ethical judgment and maintain patient confidentiality
- Able to (or to learn fast to) identify, collate and transform data to generate reports
- Location: Onsite - Makati Office
- Category: Full time
- Working Hours: Flexible schedule is required with possible rotations between morning, mid and evening shifts
Keahlian yang diperlukan
- Medical Industry Knowledge
- Relationship Management
- Complex Problem-Solving
- Quality Assurance
- Attention to Detail
- Critical Thinking
- Monitoring and Evaluation
Jurusan yang Diminati
- Medical Technology