Customer Care Associate (Speaks Fluent English)  

• Deals with customer enquiries.
• Solves customers/partners problems.
• Strives to exceed expectations of our customers and the team.
• Works in an international environment.
• Communicates with sales and account management teams across 8 countries of ZEN Rooms operation.
• Manages communication with customers (60% - international customers/partners).
• Identifiesnew opportunities to improve the way the job is performed and in the way the customer and team are served.
• Submits deliverables and accountable to colleagues for the success of the team.

Requirements:

• Experience in handling direct customer service support is a plus.
• Pro-active and self-driven students and graduates with hands-on can-do attitude.
• Excellent written and spoken English.
• Outstanding communication skills.
• High attention to detail.
• Willingness to learn.
• Willing to work in shift schedule
• Able to change procedures to fit an ever evolving operation process.
• Good computer skills to deal with a number of on-line applications, websites and in-house IT systems.