Customer Engagement Specialist
Xurpas Inc
- Makati, Philippines7th floor, Cambridge Center 108 Tordesillas St., Salcedo Village, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- PHP 25.000,00 - PHP 29.975,00 / bulanPHP250002997525000MONTH
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
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Manages incoming calls.
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Generates sales leads.
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Identifies and assesses customers’ needs to achieve satisfaction.
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Builds sustainable relationships and trust with customer accounts through open and interactive communication.
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Provides accurate, valid and complete information by using the right methods/ tools.
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Meets customer service team sales targets and call handling quotas.
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Handles customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents.
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Follows communication procedures, guidelines and policies.
Kualifikasi Minimum
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At least 1 year experience in the BPO industry handling outbound sales/ leads generation account.
- Strong analytical and planning skills.
- Excellent communication and presentation skills.
- Excellent problem-solving skills.
Fasilitas dan Tunjangan
- Flexitime
- Paid Vacation Leave
- Paid Sick Leave
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Performance Bonus
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 7th floor, Cambridge Center 108 Tordesillas St., Salcedo Village, Makati, Metro Manila, Philippines