Training Officer for Sales
XCEED Customer Care Solutions
- Makati, PhilippinesParagon ICC, 14th Flr., Yuchengco Tower 1, RCBC Plaza, Ayala Ave., cor. Gil Puyat Ave., Makati City, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- PHP 27.000,00 - PHP 32.500,00 / bulanPHP270003250027000MONTH
- Penuh waktuFULL_TIME
Berakhir 6 years ago
2018-07-25T15:57:54.619000+00:00Ditutup.
Deskripsi Pekerjaan
- Assesses training and development needs of assigned team through organizational and task assessments and regular consultation with the Training Manager and supervisory personnel in order to determine training needs.
- Develops training modules and programs geared toward addressing the team's needs and according to the instructions of the Training Manager.
- Monitors and reviews the progress of training participants by using exercises, exams, and simulations.
- Uses appropriate and helpful media in creating training materials and manuals.
- Conducts product knowledge courses where he/she teaches and coaches trainees, agents and the effective application of theories.
- Amends and revises programs as necessary, and as guided by the Training Manager, in order to adapt to the changes that occur in the work environment.
- Completes training-related tasks assigned by the Training Manager
- Cooperates and constructively communicates with the team in the completion of tasks assigned by the Training Manager
- Provides continuous feedback and suggestions in a professional manner for the improvement of the team
- Keeps up with developments in the area of expertise and aims for the continued development of skills by researching and attending relevant training or seminars.
Kualifikasi Minimum
- Must have a background in instruction/training in an adult learning environment preferably in the corporate, BPO or customer service industry.
- Must possess at least a Bachelor's Degree in any field
- Must have excellent communication and presentation skills and good customer service orientation
- Must be capable of working independently and as part of a team
- Required language(s): ENGLISH
- Amenable to work on shifting schedules, weekends and holidays; proven dependability regarding attendance and punctuality for a minimum of 3 months.
Fasilitas dan Tunjangan
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Employee Discounts
Transportation Allowances
Performance Bonus
Keahlian yang diperlukan
- Training Facilitation
- Salesforce
- Customer Service
- Critical Thinking
- Communication Skills
- Coaching
- Closing Sales
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Sales and Marketing
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Paragon ICC, 14th Flr., Yuchengco Tower 1, RCBC Plaza, Ayala Ave., cor. Gil Puyat Ave., Makati City, Makati, Metro Manila, Philippines
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Tentang XCEED Customer Care Solutions
XceedCCS offers cutting-edge solutions and world-class services to its clients worldwide.
We offer a committed partnership with our workforce in order to fully achieve and deliver excellence to our clients. We foster open channels of communication with customers that enable us to fine tune our management tools and client programs to suit our customers’ specific requirements and taste.
XceedCCS has established its presence in growing customer service markets by delivering comprehensive, best of breed solutions and developing a dynamic and diversified customer satisfaction model. The client-centric design of services provides operators with added value and optimizes their business performance. Our philosophy and belief in continuing dialogue with customers has helped us achieve success for the company in revenue generating innovations and has catapulted XceedCCS to its stature in the customer service industry.