Customer Service Representative (CSR)  

• Provide support for resolution of customer problems, issues, requests and queries.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Primary responsibilities are focused on customer contact, not transaction processing. To perform assigned skill sets and its corresponding activities and tasks efficiently.
• To support & record a variety of customer service issues through telephone from customers.
• Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client.
• To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.
• To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.
• To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities.

Profile A

• Graduate of any 4-year course
• Good communication and presentation skills
• Excellent problem-solving skills
• Willing to work in night shift
• Willing to work either in Eastwood, Cubao, Taguig or Mandaluyong

Profile B

• 3 years in college with 1 year call center experience
• Now accepts 3 years in college with at least 6 months relevant experience in BPO but for only 1 specific account
• 2 years in college with 2 years call center experience
• Now accepts 2 years in college with at least 6 months relevant experience in BPO but for only 1 specific account
• Willing to work in night shift
• Willing to work either in Eastwood, Cubao, Taguig or Mandaluyong