Call Center Customer Service Representative (CSR)  

Our member company is looking for their next Customer Service Representative that has a friendly attitude, impressive communication skills, a genuine desire to help people, and is experienced in eCommerce! You will be responsible for providing a high level of service to customers via phone, live chat, and email.

Your Day -To -Day

• Communicating to customers via email
• Replying to chat inquiries from customers
• Making outbound phone calls to customers as required
• Taking in inbound calls
• Achieving KPI’s as set by the Customer Service Manager

Personal Development

• Actively seek feedback from peers, direct reports, and team
• Demonstrate a desire to grow and learn
• Share in establishing change processes for self as required
• Works well under pressure

Fun Stuff

• Base Pay: P20,000 - P25,000
• Allowance: P1,500
• HMO upon regularization
• SSS
• Pag-ibig
• Philhealth
• Leave Credits upon regularization
• 13th Month Pay
• Pre-Screening will be done via Video Call
• Schedule: 9AM to 6PM AU (6AM to 3PM MNL)
• Fixed weekends off | Monday to Friday Only

You Need To Have

• Excellent written and fluent verbal communication skills
• Strong understanding of eCommerce
• Negotiation skills for sales and resolving issues
• Fast & accurate typing skills
• Excellent spelling and grammar
• Capable of solving problems & handling complaints
• Ability to show empathetic customer service, take ownership and
• responsibility of all situations
• Attention to detail
• Work well in a team environment
• Passion and enthusiasm
• Strong work ethic, contribute a very professional attitude towards all aspects of work
• At least 24 months (2 years) experience in a similar role