IT Supervisor
Waterkonsult Equipment and Services, Inc.
- Quezon City, Philippines9030 Feria Road, Pook de la Paz, Old Balara, Quezon City, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 2 years ago
2022-07-29T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask employees targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk to employees through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues
- Provide prompt and accurate feedback to anyone having technical issues
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time
- Follow up with employees to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals.
- Perform other duties that may be assigned form time to time.
Kualifikasi Minimum
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Fasilitas dan Tunjangan
Paid Sick Leave
Free Lunch or Snacks
Medical / Health Insurance
Paid Holidays
Keahlian yang diperlukan
- Computer Networking
- Computer maintenance
- Computer Repair
- Data Analysis
- Computer Troubleshooting
- Computer Hardware Troubleshooting
Jurusan yang Diminati
- Information Technology
- Technology [Information Technology]
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- 9030 Feria Road, Pook de la Paz, Old Balara, Quezon City
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Tentang Waterkonsult Equipment and Services, Inc.
A pioneer in its class, Waterkonsult Equipment and Services, Inc. is the first name in Non-Revenue Water (NRW) Control and Reduction equipment and services among water utilities and is setting the standard in water technology solutions in the Philippines.
Our state-of- the-art equipment and competencies are sourced from all over Europe, America and Asia, making it the country’s leading supplier of waterworks equipment. To adapt to the local environment and cushion the impact of high capex outlay per NRW works. Waterkonsult provides among others, production assessment, flow and pressure point measurements, pressure management, hot tap and line stop services, proper meter sizing activities, using its own equipment and personnel.
Our services extend much more than our experiment manufacturer’s warranty. Our team of highly-trained technical experts can provide cost-effective solutions to operational problems of water utilities and other commercial establishments. Information on new products, technologies and updated industry practices are disseminated to friends in the industry.
We exist to exceed our client’s expectations, taking pride in swift response and efficient service. The reason we are No. 1!