Order Processing Associate  

The Order Processing Associate will be responsible for the following:

• Receiving invoices from plant and sales team.
• Doing timely transmittal of invoices, documents, and other related items from corporate office to other plants.
• Receiving and processing of incoming orders for Fuels, Lubes, etc.
• Receiving orders via email, phone, fax, or electronic customer portal.
• Verifying customer and order information for correctness and checking it against previously obtained information as necessary.
• Ordering confirmation to customer (outbound call/email.
• Doing price confirmation to Territory Manager (Fuel Reseller).
• Creating CM/DM in Sales Force for system difference or correcting pricing errors.
• Coordinating with the Credit & Collection department with regard to OPEN items in SAP due to underpayment or overpayment of customers.
• Coordinating with logistics and dispatch with regard to ordering special instructions and any changes in delivery.
• Requesting for ship to party account creation.
• Providing feedback to Customer or Territory Manager with regard to order status.
• Informing customers by mail or telephone of order information, such as unit price, shipping dates, and any anticipated delays of orders.
• Preparing Acknowledgment Receipt for all orders under prepaid payments.
• Reviewing orders for completeness according to order procedures.
• Conferring with production, sales, and warehouse personnel, or common forwarding carrier to expedite orders.
• Filing copies of orders that are received or posting orders on records.
• Doing tasks that may be needed during operation (ATL (Authority to load) creation).

• Must have the ff.:
  • strong analytical and planning skills.
  • good communication and presentation skills.
  • excellent problem-solving skills.
  • strong SAP background.
• Must be:
  • attentive and keen to details.
  • very organized with files, timeline, and reports.
  • willing to do filing and archiving.