Operations Coordinator  

About the Role:

Uber is a web portal services company. Uber’s affiliate makes a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world - at the push of a button.

On another level, Uber and its affiliates apply mobile technology, data-driven decision making, and world-class operations teams to solve a massive, offline problem: urban transport.

These are early days. Come join us, and help us build a new fabric for urban logistics that is redefining the way people experience and get around a city.

We are seeking a sharp, personable, highly-organized Operations Coordinator to support City Operations. This is an opportunity to work with a stellar operations team on the daily functions that are at the core of Uber. This position will be tasked with assisting a small team on the ground in one of our expansion cities in Indonesia.

What you'll do:

• Move to one of the new expansion cities in Indonesia and have complete ownership of your role in a nascent organization as you and the team quickly scale Uber into a wildly successful business.
• Identify, evaluate, negotiate and manage strategic driver relationships.
• Be the voice and face of Uber. Manage in-person communications (both 1-1 and 1-many) between Uber and its driver community.
• Contribute to rapid growth. Work onsite to manage the process of on boarding new drivers and support existing partners.
• Be a process master. Constantly innovate and iterate to ensure maximum productivity in our processes.
• Analytics. Heavy analysis of driver and rider metrics to properly allocate supply, guide driver incentive programs, and ensure high-quality experiences on the Uber system.
• Strategy. Decide which projects the team should focus on and set an aggressive timeline to reach those goals
• Manage efficiency. Plan, track, order, and disburse equipment to driver partners.
• Help us scale faster. Work closely with the driver operations and logistics teams to streamline process.

• Bachelor's degree or equivalent.
• Ability to read, write, and speak fluent English and Bahasa Indonesia.
• Strong communication skills and ability to interact with internal and external partners.
• Data driven decision making mentality and sound business judgment through strong analytical thinking.
• Solid understanding of a variety of business models (we're still proving ours).
• Ability to take initiative in a constantly-changing work environment.
• Startup (all-hands-on-deck) “I bust my ass because I love it” approach.
• Superior organizational skills and great follow through on tasks.
• Be a problem solver at heart with a genuine interest in learning by doing.
• An interest in and passion for Uber.