Travel Agent  

Job Responsibilities:

• Handle voice and non-voice volume both inbound and outbound
• Assure company’s profitability through closing prospective bookings
• Handle customer requests or inquiries on:
• Booking (Hotel, Tours and Transfers)
• Payment processing/confirmation/refund
• Booking cancellation or amendments
• Payment verification
• Disputes or fraud

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Gender: Female/Male
• Civil Status: Single
• Time: Shifting/Fixed Time
• Age range: 21-27 yrs old
• Minimum educational attainment: Bachelor’s degree holder

Requirements:

• Bachelor’s Degree graduate
• Must have pleasing personality
• Proficient in MS Office Applications (MS Word, Excel, Powerpoint, Access)
• Good Oral and Written Communication Skills
• Must be able to do multi-tasking and a team player
• Excellent customer service skills and solid experience in call center work
• Knowledge on online shopping policies is a plus
• Knowledge on control procedures is a an advantage