Business Process Support Specialist (Helpdesk Ops)
Toyota Motor Philippines Corporation
- Makati, PhilippinesG.T. International Tower, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- PHP 19.000,00 - PHP 21.000,00 / bulanPHP190002100019000MONTH
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
- Respond to incidents raised by dealers using a helpdesk ticketing application.
- Resolve issues within a target resolution period raised by the dealers.
- Escalate issues to (internal departments, system vendor) and monitor progress.
- Analyze ticket trends, identify root causes and propose countermeasures.
- Update and create helpdesk reports and Key Performance Indicators (KPIs).
Kualifikasi Minimum
- Candidate must possess a degree in Business Administration/Management, Information Technology, or Industrial Engineering;
- Experience in operations or automotive dealer operations is desired, but not required.
- Preferably with experience in database management, data graphing, SAP C4C, DBM and SD.
- Must possess good customer-service orientation and coordination skills;
- Has good oral and written English communication and presentation skills;
- Has excellent analytical and problem-solving skills;
- Must be willing to work in Makati City.
Fasilitas dan Tunjangan
- Retirement Benefit Plans
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Keahlian yang diperlukan
- Report Writing
- Software Testing
- Policy Creation and Implementation
- Database Software
- Document management system software
- Process Improvement
Jurusan yang Diminati
- Information Technology
- Computer Science [Software Technology]
- Industrial Engineering [Information Systems]
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- G.T. International Tower, Makati, Metro Manila, Philippines
Tentang Toyota Motor Philippines Corporation
Toyota Motor Philippines Corporation (TMP) is the largest automotive company in the country, with the widest vehicle line- up of 21* Toyota models. It has 71* dealers nationwide, including Lexus Manila, Inc., for its sales distribution and service centers.
TMP was incorporated on August 3, 1988 as a joint venture of the following business entities:
GT Capital Holdings, Inc. (51%)
Toyota Motor Corporation (34%)
Mitsui & Co., Ltd. (15%)
TMP's head office and manufacturing plant are located inside the 82-hectare Toyota Special Economic Zone (TSEZ) in Santa Rosa City, Laguna. TSEZ is also home to a number of investors performing strategic roles in the manufacture and export of automotive products to ASEAN, Japan and other parts of the world. The Marketing Office of TMP is located at the 28th and 31st floors, GT Tower International, Makati City.
TMP currently produces the best-selling Innova and Vios. Its existing manufacturing plant has the capacity to produce over 55,000* units per year on two-shift production operations.
TMP operates with ten (10) organizational units: Marketing, Manufacturing, Production Control & Logistics, General Administration, Comptrollership, Treasury, Purchasing, Corporate Affairs, Vehicle Logistics and Affiliate Operations Support & Audit.
The company’s regular and outsourced manpower is composed of 3,695* Team Members.
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*as of end-December 2019