Customer Care Officer  

Our first DNA is “Focus on Customer.” Yes, we consider customer as the part of our big family! So, we always striving to build useful products for our dear customer. But a useful product means nothing without good service. So if you have good communication and problem solving skills, join us to give the world class service and experience for all users in Tokopedia.

• Communicating courteously with customer by email, social media, and face to face.
• Be able to handle complains.
• Fostering good relation with customers.
• Responding to incoming phones enquiries

• Candidate must possess at least a Diploma/Bachelor degree in any major.

• Maximum age 25 years old.

• Excellent in listening skills, understand exactly what customers require.

• Strong problem solving skill.

• Good in using Indonesian language, both oral and written, in accordance with EYD.

• Willing to be placed in any Customer Care position depend on your qualifications (Email / Social Media / Call Center)

• Ready to be assigned on shifting work schedule (Day/Night).