Customer Engagement Associate
Tokopedia
- South Jakarta, IndonesiaTokopedia Tower. Jl. Prof Dr. Satrio Street Kav. 11, 52nd Floor, Kelurahan Karet Semanggi, Kecamatan Setiabudi, RT.3/RW.3,12940, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-03-25T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Handle customer dispute management
- Manage customer’s huge, unconventional problematic issues
- Conduct customer’s issues to the business, product and tech teams to ensure service improvements
- Help tech teams discover bugs through customer responses
- Help the business marketplace team to uncover underlying merchant issues through customer responses
- Help product teams discover issues in product features through customer responses
- Work closely with other operation “racers” to support customer needs and build effective answering guidelines
Kualifikasi Minimum
- Bachelor's Degree in business administration or communications preferred
- 2+ years in a customer experience field
- Ability to think well in chaotic situations
- Exceptional communication skills
- Ability to perform well in a fast-paced environment and manage multiple projects effectively
- A growth mindset, seeing opportunity and solutions when presented with challenges in an always-evolving environment
- Exceptional team player with a passion for learning
- Comfort with ambiguity and ability to be flexible in ever-changing environment
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- South Jakarta, DKI Jakarta, Indonesia
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Tentang Tokopedia
Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. We are the leading marketplace in Indonesia; we encourage millions of merchants and consumers to participate in the future of commerce.
Our vision is to build an ecosystem where everyone can start and discover anything with ease.
We are holding to these three principles that drive us forward. We call them our DNA, the traits that embody who we are as Tokopedia Nakama: Focus on Consumer, Growth Mindset, and Make it Happen, Make it Better