Workforce Management Specialist

Tokopedia

South Jakarta, Indonesia
Tokopedia Tower. Jl. Prof Dr. Satrio Street Kav. 11, 52nd Floor, Kelurahan Karet Semanggi, Kecamatan Setiabudi, RT.3/RW.3,12940, South Jakarta, DKI Jakarta, Indonesia
South Jakarta
DKI Jakarta
Indonesia
Indonesia
Penuh waktuFULL_TIME

Berakhir 4 years ago

2020-03-18T17:00:00+00:00

Ditutup.

Deskripsi Pekerjaan

Analyze trends within assigned operations, including contact volumes, contact patterns, including contact volumes, contact patterns, staff productivity, staff capacity and resource allocation and use the analysis results to forecast contact patterns across all channels.
Partner with business leaders to ensure the staffing plan is achieved
Take proactive steps to ensure proper staffing levels through all daily intervals
Able to make an improvement to update current workflow to make more effective
Reporting and analyzing the effectiveness of schedule and gap between forecast & actual data per channel

Kualifikasi Minimum

Minimal 1-year experience
Must be proficient in Microsoft Office and Excel product
Knowledge in SQL Server Management is a plus
Strong collaboration, communication and organizational skills
Flexible and able to work multitasking
Strong analytical and problem-solving skill
Have experience in analyzing, interpreting and summarizing complex data as it relates to the service center (email, social media, call center)

Ringkasan Perkerjaan

Tingkat Posisi: Lulusan Baru / Junior

Spesialisasi: Management and Consultancy

Persyaratan tingkat pendidikan: Lulus program Sarjana (S1)

Respon rekruter ke lamaran: Sometimes

Alamat Kantor: South Jakarta, DKI Jakarta, Indonesia

Industri: E-Commerce

Lowongan: 1 lowongan dibuka

Situs: https://www.tokopedia.com/

Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.

Tentang Tokopedia

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. We are the leading marketplace in Indonesia; we encourage millions of merchants and consumers to participate in the future of commerce. Our vision is to build an ecosystem where everyone can start and discover anything with ease. We are holding to these three principles that drive us forward. We call them our DNA, the traits that embody who we are as Tokopedia Nakama: Focus on Consumer, Growth Mindset, and Make it Happen, Make it Better

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