Service Recovery (Operational)

Tokopedia

South Jakarta, Indonesia
, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, Indonesia
South Jakarta
DKI Jakarta
Indonesia
Indonesia
Penuh waktuFULL_TIME

Berakhir 4 years ago

2019-12-15T17:00:00+00:00

Ditutup.

Deskripsi Pekerjaan

Doing daily activity as SRM URT Staff to recover user bad experience in Tokopedia based on the predefine parameter
Work with related stakeholders to solve the issue ASAP and collect the data related to it (financial loss, misshandling, etc)
Maintain good communication with ops stakeholders and able to smoothing the recovery process
Visiting user based on the predefine parameter for recovery
Manage merchandise and items for recovery and reporting weekly or monthly stocking report
Monitoring, controlling and take the responsibility for media mention and quick response team process answer and improvement

Kualifikasi Minimum

Bachelor Degree from any field
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Able to speak and write in english fluently

Ringkasan Perkerjaan

Tingkat Posisi: Lulusan Baru / Junior

Spesialisasi: Customer Service

Persyaratan tingkat pendidikan: Lulus program Sarjana (S1)

Respon rekruter ke lamaran: Sometimes

Alamat Kantor: South Jakarta, DKI Jakarta, Indonesia

Industri: E-Commerce

Lowongan: 2 lowongan dibuka

Situs: https://www.tokopedia.com/

Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.

Tentang Tokopedia

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. We are the leading marketplace in Indonesia; we encourage millions of merchants and consumers to participate in the future of commerce. Our vision is to build an ecosystem where everyone can start and discover anything with ease. We are holding to these three principles that drive us forward. We call them our DNA, the traits that embody who we are as Tokopedia Nakama: Focus on Consumer, Growth Mindset, and Make it Happen, Make it Better

Kandidat juga melamar untuk

Home