Customer Intelligence (Operational)  

• Gather relevant data about customers and potential consumers by using the right method.
• Collect information and break it down in a meaningful way.
• Have ability to understand customer behavior based on data.
• Use the information and analyze to identify market trends or to find areas of need that aren't currently being met.
• Produce insightful reports based on high impact topics
• Propose actionable recommendations work

• Have 1-year experience on analyst, research, and insights (Fresh graduate is welcome).
• Proficient in English, both written and verbal.
• A critical thinker with strong analytical skills with systematic thinking process.
• Have high willingness to learn, curious, observant, and detail oriented.
• Love to work with data and numbers.
• Have a passion for continuously improving customer experience
• Be a problem solver who always thinks about what to do next
• A passion for customer experience combined with business curiosity and a strategic viewpoint

Preferred Qualifications

• Good in Excel and Powerpoint (is a plus)
• Have qualitative and quantitative research skills (is a plus)
• Have basic statistical knowledge (is a plus)
• Experience and knowledge of customer experience metrics (is a plus)
• Have experience on eCommerce (is a plus)