Software Quality Assurance Specialist  

To develop, document, and execute project-specific procedures (test cases) for testing systems to ensure it conforms to customer requirements, and to mitigate any non-conformances.

Software Quality Assurance

• Assists the Project Lead in Test Planning.
  • Provides the Project Lead with testing Level of Effort (LOEs) and testing scope on assigned Enhancement Requests (ERs).
  • Consolidates the overall testing LOEs and testing scope.
  • Assesses the tasks, skills, and resources required for each project.
  • Ensures project team members understand the software product being developed.
  • Develops the test schedule and resource assignments for each project based on the requirements, LOEs, and test plan.
  • Determines the test cases that should be automated and automated tests that should be executed per release, and coordinates these with the SQA Automation team.
  • Assigns tasks to team members and ensures they have the required skills to achieve project goals.
• Requirements Definition Papers (RDPs) review and analysis
  • Reviews assigned RDPs and assesses the testing LOEs, scope, and its impact on existing features and test artifacts.
  • Works closely with Business Analysts (BAs) to iron out business rules regarding changes in product functionalities and deployment models.
  • Develops initial set of high-level test scenarios.
• Reviews and analyzes Visual Requirements Definition Papers (VRDPs).
• Test Case Development
• Creates and updates test cases based on RDPs and VRDPs.
  • Works closely with the different project teams to ensure test scenarios are complete and accurate.
  • Conducts test cases peer reviews.
  • Conducts test cases walkthroughs, if needed.
• Test Environment Setup
  • Sets up the test environments based on the test plan.
  • Sets up test data.
  • Upgrades testing environments.
  • Ensures cloud resources are shutdown whenever they are not in use.
• Test Execution
  • Executes assigned test cases and verifies implementation if it conforms to the RDPs and VRDPs.
  • Reviews user guides (e.g. Reference Manual, knowledgebase articles) on assigned ERs.
  • Coordinates closely with the BA, UX, and Development teams for any inconsistencies in the implementation.
  • Assists the Project Lead in reviewing the test execution results of team members.
• Bug Reporting and Bug Fix Verification
  • Reports bugs found during test execution.
  • Recommends prioritization of defects to be fixed.
  • Coordinates with developers to determine the areas that may be affected with the fix.
  • Verifies bug fixes and tests regression areas.
  • Assists the Project Lead in reviewing bug reports by team members for accuracy and completeness.
• Coordinates and updates the Project Lead on testing status and issues.
• Provides status updates in the absence of Project Lead.
• Assists the Project Lead in presenting consolidated test results to the project stakeholders.
• Assists in the investigation of issues and bugs found by customers or the Professional Services (ProServ) team.
• Performs project close out activities.
• Participates and contributes in project retrospective meetings.
• Assists the Project Lead in performing tasks assigned to the team and general team duties.
• Ensures that any non-compliance activities and processes are reported to the Project Lead.
• Manages small projects with minimal supervision.
• Assists the Project Lead in providing direction and support to team members.
• Creates and updates internal training materials and knowledgebase articles on assigned ERs, when needed, for the benefit of new team members and other project teams.
• Assists the Project Lead in providing performance feedback to team members.
• Acts as the Project Lead in the absence of Project Lead.
• Assists other departments regarding QA-related issues and concerns.
• Provides product functionality walkthroughs, if necessary.
• Submits Daily/Monthly status reports.

Others

• Participates in the recruitment process, as needed.
• Attends meetings, as required.
• May report on non-regular working hours, as needed.
• Performs other duties as requested and within areas of expertise.

• Bachelor’s Degree in Information Technology or any IT-related courses
• With at least five (5) years’ experience as Software QA
• Technical skills
  • Advanced knowledge of the different types of testing (e.g. Functional, Installation, Migration, Performance, Security, etc.)
  • Advanced knowledge of Test Management tools (e.g. Testlink, JIRA)
  • Advanced knowledge of different testing platforms (e.g. Desktop, Mobile, Browser)
  • Advanced knowledge of Remote Server Management tools (e.g. Putty, WinSCP, RDC)
  • Advanced knowledge of Software Development Life Cycle (SDLC)
  • Advanced knowledge of the different software development methodologies
  • Advanced knowledge of different Operating Systems (e.g. Windows and Linux)
  • Advanced knowledge of Databases (e.g. Oracle, MS SQL, PostgreSQL)
  • For security SQAs, basic knowledge of Programming Languages/Technologies (e.g. C++, Visual Basic, HTML, Java, C#, Ruby, RDBMS)
  • Intermediate to Advanced knowledge of Cloud Computing (e.g. AWS, Azure)
  • Advanced knowledge of any enterprise-level applications
  • Advanced knowledge of the Microsoft Product Suite
  • Intermediate knowledge of Server management
  • Intermediate knowledge of systems and network administration
  • Basic Knowledge of the NIST Risk Management Framework (RMF)
  • Knowledge in Cybersecurity risk management solutions
  • Knowledge in IT security concepts and practices
• Soft skills
  • Strong research skills; is resourceful and persevering
  • Strong analytical skills; keen attention to detail
  • Strong problem-solving skills
  • Strong organizational skills
  • Good leadership skills; can effectively plan, organize and monitor team activities
  • Good project management skills
  • Strong presentation skills
  • Strong verbal and written English communication skills
  • Ability to adapt to new technologies
  • Ability to work in and with teams in a fast-paced and dynamic environment
  • Is highly accountable
  • Strong grasp of corporate values
  • Capable of making sound decisions
  • Is proactive and capable of self-direction and self-motivation
  • Highly motivated and enthusiastic