Senior Client Services Manager | Cavite
TaskUs
- Cavite City, Philippines17F Twenty Four Seven, Mckinley Building, 24th St., cor 7th Ave, Cavite City, CALABARZON, PhilippinesCavite CityCALABARZONPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 7 years ago
2016-11-28T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
PURPOSE OF THE ROLE:
- Manage client relationships to ensure campaign success and growth with TaskUs
GENERAL RESPONSIBILITIES:
Manage a variety of campaigns, both new and existing, through the client lifecycle:
- Manage a portfolio of client campaigns successfully
- Make sure all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance
- Continuously drive “performance enhancement” and “creating real value” initiatives for the client
- Own the communication and reporting of progress on campaigns to the client and throughout TaskUs - operations, sales, recruitment, finance, and accounting
- Establish strong relationship with Operations and other internal departments
- Ensure all trials convert to 1-year (or more) contract campaigns and existing contracts are renewed
- Host clients while visiting our global offices
- Own the communication and reporting of progress on campaigns to the client and throughout TaskUs - operations, sales, recruitment, finance, and marketing
Kualifikasi Minimum
- Bachelor’s Degree
- 5-7 years experience in a consulting and/or account management role
- International vendor management experience preferred
- Experience managing direct reports idealExperience managing customer care and/or back office operations preferred
- Hands on experience with Process improvement and Project Management
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- 17F Twenty Four Seven, Mckinley Building, 24th St., cor 7th Ave, Cavite City, CALABARZON, Philippines
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Tentang TaskUs
TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement.
TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success.
If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!