Customer Service Representative (CSR)  

Tapp Commerce is 'Here for Good' to democratize commerce. Through our apps and services, we are connecting ALL people to commerce and the opportunity it brings to improve the quality of life for everyone.

Tapp has developed and operates a scalable secure payment processing platform that is autonomous of any existing global banking eco-system. The peer-to-peer commerce network enables people without bank accounts or credit cards to use CASH to pay goods and services.

Our Mission to be the leading mobile e-commerce network globally connecting the social, mobile and physical worlds of commerce.

We’re looking for a Customer Service Representative.

You will "find them, grow them, and keep them”:

Job Overview:

To provide first line support to Tapp customers in the Sales and Operations Team as a part of Service Delivery, deliver general administrative support to the Sales Department. Assist with offline marketing and promotion campaigns. Handle quality assurance for physical products.

You will:

• Keep abreast of new company products and services and the process that goes with delivering the products to end-customers (both for digital goods and physical goods).
• Assist with offline marketing promotions and campaigns.
• Handle quality assurance for physical products.
• Carry out communication plan/s for new products, services, updates and relevant information to Tapp agents and customers.
• Respond to incoming service requests in accordance with priorities and agreed service levels.
• Coordinate with the Dev Team or Suppliers to investigate customers’ problems and to resolve complaints and order issues in a timely manner.
• Oversee product exchanges and returns.
• Issue refunds to customers.
• Monitor Tapp Wallet levels.
• Analyze data and statistics and convert them to reports/action plans.
• Work with management on customer service initiatives to strengthen customer support processes.

Your survival toolkit includes:

• Sufficient experience working in a service delivery role;
• Strong MS Excel skills;
• Problem-solving skills including root cause analysis;
• Good organizational and time management skills;
• Commitment to delivering a high standard of work;
• Professional and confident telephone manner;
• Leadership skills