Business Analyst - Marketing Support  

Tapp Commerce is 'Here for Good' to democratize commerce. Through our apps and services, we are connecting ALL people to commerce and the opportunity it brings to improve the quality of life for everyone.

Tapp has developed and operates a scalable secure payment processing platform that is autonomous of any existing global banking eco-system. The peer-to-peer commerce network enables people without bank accounts or credit cards to use CASH to pay goods and services.

Our mission to be the leading mobile e-commerce network globally connecting the social, mobile and physical worlds of commerce.

We’re looking for a BUSINESS ANALYST

You will "find them, grow them, and keep them”:

Job Overview:

To provide Marketing and Listings support to Tapp customers in the Sales and Operations Team as a part of Service Delivery, deliver general administrative support to the Sales and Marketing Department. Handle data mining and promotion inquiries from Tapp Agents nationwide.

You will:

• Keep abreast of new company products and services and the process that go with delivering the products to end-customers (both for digital goods and physical goods).
• Handle data mining, rebates and promotions and agent inquiries.
• Product listings quality control.
• Respond to incoming service requests in accordance with marketing promotions and campaigns.
• Coordinate with the Dev Team or Suppliers to investigate customers’ problems and to resolve complaints and order issues in a timely manner.
• Oversee product exchanges and returns.
• Analyze data and statistics and convert them to reports / action plans.

Your survival toolkit includes:

• Problem solving skills including root cause analysis;
• Good organizational and time management skills;
• Commitment to delivering a high standard of work;
• Professional and confident telephone manner;
• Proficient in MS Excel;
• Handle Product Listings
• Leadership skills