Enterprise Support Consultant  

The Company

As a leading software as a service and workforce success platform, we provide small-to-medium sized businesses to large-scale enterprises with the tools to get the most from their biggest foundation, which is their workforce. By making it easy to make data-driven decisions, we significantly improve clients’ productivity, efficiency, and profitability. We believe in the success of the global workforces so we are always searching for individuals who could ensure smooth sailing operations with our partners.

Culture

Tanda is a fun, lively and outgoing company that values out of the box thinking. You'll work with a close-knit team of driven and self-motivated individuals, with a flat structure and a supportive team leader. Tanda provides a supportive environment that allows team members to grow organically in their role and take on significant responsibility in their day to day activities.

The Person

Tanda is seeking a passionate and ambitious individual who is looking to establish their career in a rapidly growing and Australian owned SaaS company. This Enterprise Support Consultant role will be based at our Manila office in Pasig and is ideally suited to a candidate who is looking to develop and grow their career as a professional.

The Role

• Build strong relationships, consult, and drive change within our enterprise clients' businesses

• Take ownership of client issues, see problems through resolution and provide the best solutions to complex issues to ensure satisfaction and retention, through phone calls, email, and chat.

• Be the first point of contact for account related questions after implementation and onboarding has been completed ℅ the Enterprise team

• Diagnose and troubleshoot technical issues with regard to the account and properly escalate unresolved issues to appropriate internal teams (e.g. software developers/churnbusters)

• Conduct presentations via phone call/online screenshare when necessary for clients to maximise the value of the Tanda platform.

Previous technical experience is highly regarded, though not essential, as on the job training will be provided to the right candidate.

You will guide clients on the product information and be responsible for their ongoing success. You are expected to be self-motivated in ensuring we are providing exceptional value to our clients. You will be conversing with a range of Enterprise companies in a consultative approach.

• At least 3 - 5 years experience working with clients in a support or customer service role (preferably enterprise/B2B)
• Strong communication skills, initiative, and common sense
• Excellent problem-solving skills (experience working with international clients is a plus)
• Confident, friendly, and cheerful

To be successful in this role, you need to be:

• A fast learner. You’re always eager to learn, and like to know the product and its integrations as much as, if not better than, those who build it
• Great with people. You’re experienced in dealing face to face with customers and are able to speak to customers in an authoritative manner.
• A problem solver. You make sure you understand the core problem and are able to effectively communicate the issue at hand to internal teams while offering possible solutions internally and externally.
• A great communicator. You understand communication is key and is clear and concise in your interactions.
• Positive attitude. You welcome a challenge and is resilient in finding a solution and getting it done.