System Engineer
Sunchila
- North Jakarta, IndonesiaNorth Jakarta, DKI Jakarta, IndonesiaNorth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-10-10T06:16:32.365234+00:00Ditutup.
Deskripsi Pekerjaan
- Research and identify solutions to hardware, software, firmware and software management.
- Diagnose and troubleshoot technical issues, including analyze event logs, configuration setting, and error code.
- Resolving x86-64 server like IBM, HPE, Dell, SUN, Cisco UCS server, Storage Area Network (SAN) and Network-attached Storage (NAS)
- Ask users targeted questions to quickly understand the root of the problem.
- Track computer system issues through to resolution, within agreed time limits.
- Talk with clients through different kinds of channels such as phone, email, chat until they understand the system.
- Properly escalate unresolved issues to appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Refer to internal database and external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Maintain accurate and timely reports.
- Documents technical knowledge in the form of notes.
- Maintain jovial relationship with clients.
Kualifikasi Minimum
- Candidate must possess a Degree in Computer Science and Information Technology.
- Have 2-3 years working experiences in related field.
- Able to work under pressure in a fast paced working environment.
- Good attitude, polite and keen to learn.
- Ability to communicate well with clients and users.
- Familiar with server hardware components.
Fasilitas dan Tunjangan
Medical / Health Insurance
Keahlian yang diperlukan
- IBM Lotus Notes
- Network Security
- Cisco Networking (CCNA)
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- North Jakarta, DKI Jakarta, Indonesia
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Tentang Sunchila
SUNCHILA is a platform to help mid-low and mid-high people to create business opportunity. SUNCHILA’s Platform supply many of product which tested already on the market, so user not necessary to worry about the product. User have to make a register on SUNCHILA’s Platform, and user could have all of the SUNCHILA’s items, and sell it again.