Xepto IT Technical Services Manager
Stratpoint Technologies, Inc
- Muntinlupa, PhilippinesMuntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
The Technical Services Manager is responsible for providing a successful implementation experience for Xepto customers. The primary responsibility is to deploy, manage and support Xepto's IT solutions. He will work with the customer,provisioning teams and external partners, to define and coordinate all aspects of the implementation and support.
The Technical Services Manager works with Sales and On-boarding leadership to forecast project needs, and to ensure appropriate resources are available throughout deployment. Each new project will be tracked from the beginning, through to key milestone dates, until all products and services are provisioned and configured to the customer's satisfaction.
The Technical Services Manager is responsible for ensuring that staff are meeting and exceeding the goals and objectives of the organization. He leads the expectations in regards to staff performance meeting defined metrics benchmarks, and that standards and processes are followed to provide effective customer service and meet regulatory requirements. The TSM must have superlative written and oral communications skills, and must have a proven record of high level of work quality, staff management and leadership ability.
- Act as a primary point of contact for project implementation and support
- Generate and maintain documentation that supports the collection, management, and reporting of all project related information
- Develop, document and distribute contingency plans for critical events
- Provide regular updates and keep project stakeholders informed throughout the project
- Maintain constant communication with the customer, identify potential issues in advance, and drive appropriate solutions
- Serve as liaison between customers, partners, Xepto operations, and on-site support service vendors
- Manage the scheduled activities of the deployment staff, reviewing and evaluating their work according to the project requirements
- Respond promptly to all customer communication, providing the best possible service experience
- Manage the activities of technical staff who are delivering high quality installation and ongoing maintenance services to assigned customers,
- Manage the overall development/growth, implementation and operational effectiveness regarding service delivery issues and requirements,
- Execute corporate objectives that include but not limited to cost control/containment
Successful candidates will be working with a strong and passionate team of technologists and domain experts whose aim is to help improve the quality of education in the country through state-of-the art technologies and learning paradigms
Xepto Computing is dedicated in making a difference in education through technology. The company has strong partners with well-known conglomerates in the Phils as well as with a highly regarded and very successful Filipino engineer turned billionaire venture capitalist in the United States.
Kualifikasi Minimum
- BS in engineering, telecommunications or similar field preferred
- Minimum 7 years' experience in a telecommunication, technology, or IT field
- 5+ years' experience in project management
- Knowledge of Linux and open-source IT infrastructure tools
- Familiar with ITSM and Request Management systems.
- Ability to troubleshoot hardware, software, and operating systems
- Strong analytical skills, communication skills (verbal and written), and customer relationship skills.
- Able to direct/lead onsite team towards achieving SLA targets for resolution and customer satisfaction.
- Prior experience with project management preferred
- Escalation management experience required.
- Strong "management" presence desired with a good balance of task-focused and customer-focused skills.
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Muntinlupa, Metro Manila, Philippines