CX QA & KB Specialist
StoreHub Sdn Bhd
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
Are you driven, results-oriented and a team player?
With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail & restaurant businesses the technology and services they need to succeed.
At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
- A Quality Assurance (QA) Specialist ensures that the final product observes the company’s quality standards.
- In general, these detail-oriented professionals are responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes.
- Should any defects be found, the QA specialist should recommend and apply corrective actions.
Benefits
- What makes working at StoreHub awesome (and refreshing!):
- Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
- Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
- Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
- Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. This helps us make more informed decisions and get more precise outcomes.
- It’s the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work and long hours are not how we measure or talk about a person’s contribution.
We do have all the other cool perks too:
- Medical and HMO
- Apple Macbooks for everyone
- Learning Budget - for courses, books, and levelling up
- Many opportunities for career growth and development
We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Kualifikasi Minimum
- You will be working closely with colleagues from different departments across 3 countries - Malaysia (MY), Thailand (TH) and Philippines (PH).
- Developing QA scorecards for Sales & Customer Experience Teams to assess performance, performing QA and preparing the monthly performance reports for respective departmental Managers.
- Monitoring performance & trends of players and driving continual improvement through development of effective internal upskilling programs.
- Ensuring continuously monitors team performance & trends of agents and drives continual improvement through recommendation of development of effective internal upskilling programs by working together with the Training & KB Specialist.
- Supporting our Technical Writing & KB Specialist (when needed) in ensuring proper documentations for all products, policies & procedures related knowledge in the Knowledge Base (KB) for MY, TH and PH.
What you will need:
- At least a Diploma holder, min 2 years experience.
- Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor (not required but good to have)
- Knowledge of quality assurance terminology, methods, and tools.
- IT related background. Have a strong understanding of how POS systems, ecommerce & delivery platforms function and are able to comprehend product knowledge at a fast pace.
- Analytical, problem-solving, and decision-making skills.
- Demonstrated knowledge of testing best practices, version control practices and defect management practice.
- Excellent command of English & Mandarin (Written & Spoken) is a must.
- Proficient in Microsoft Office, able to operate MS Excel at an intermediate to advanced level. (formulas, data tabulation etc.)
- Detailed oriented is a must to ensure that information for internal documentations, external documentations & KB are all updated accurately with nothing being missed out.
- Strong analytical abilities to provide strategies based on historical and current data.
- Driven, proactive, and self-motivated to be able to work with minimal supervision.
- Strong interpersonal skills to communicate well with people from all backgrounds and departments.
- Demonstrated ability to lead effectively as well as be a valuable team player.
- Growth mindset, eager learner and humility in receiving feedback.
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- OPL Building, 100 C. Palanca, Legazpi Village, Makati, 1229 Metro Manila, Philippines