Quality Assurance Analyst
Stefanini Philippines Inc.
- Makati, Philippines30F GT Tower, Ayala Avenue, corner H.V. Dela Costa Street, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 7 years ago
2017-06-19T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Monitor Tier I service desk calls and provide associated feedback via electronic audits.
- Monitor Tier I and Tier II ticket activity, providing feedback through written audits.
- Audit and assess hardware management in client-provided database.
- Evaluate and provide feedback on less-than-favorable customer surveys.
- Assist as interface between the client and Stefanini during launches.
- Recommend and implement changes to operational processes and practices.
- Research, organize, and document training materials for both Tier I service Desk and Tier II Deskside training.
- Assist in the development of curriculum that includes the creation of manual, references, and support materials.
- Maintain refresher training materials, classroom rosters, and training records.
- Be responsible for classroom setup and teardown.
- Perform other responsibilities as assigned.
- May require one-on-one coaching to help prevent repeat quality issues
Kualifikasi Minimum
- University graduate or equivalent required
- 2-4 years of experience in a similar role
- Prior Helpdesk Technician experience
- Effective communication skills
- Excellent organization skills
- Familiarity with delivery of coaching, counseling and feedback
- Experience with Microsoft Word, Excel, PowerPoint, Outlook, Visio and OneNote is preferred
- Knowledgeable of call center operations
- Ability to flex schedule to meet business needs
Fasilitas dan Tunjangan
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Employee Discounts
Transportation Allowances
Performance Bonus
Keahlian yang diperlukan
- MS Office
- Auditing and Compliance
- Quality Assurance
- Attention to Detail
- Technical Support
- Communication Skills
- Data Analysis
Jurusan yang Diminati
- Certificate in Information Technology
- Associate in Computer Science [Programming & Cisco Networking Technology] (Two-Year Program)
- Information Technology
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Vokasi (D3)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- 30F GT Tower, Ayala Avenue, corner H.V. Dela Costa Street, Makati, Metro Manila, Philippines
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Tentang Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require.
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