IT Specialist
Stefanini Philippines Inc.
- Makati, Philippines30F GT Tower, Ayala Avenue, corner H.V. Dela Costa Street, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 7 years ago
2017-06-22T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
As an Information Technology (IT) Specialist, you will have responsibilities as a Senior Help Desk Technician and Deskside Technician. You will be the first point of contact for all IT service desk incidents and requests in a fast-paced professional environment requiring the highest level of customer service. In this position, you will field customer calls, troubleshoot, document, and resolve IT related issues. You will also work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. This position is intended to be responsible for a higher level of support and will also aid in a decrease in the number of walk-ups for onsite Deskside Technicians.
Responsibilities:
- Answer incoming calls, process all email requests received process live chat requests, and log all customer questions and issues accurately and efficiently into the ticketing system.
- Troubleshoot hardware, software, and network related issues.
- Provide restorative or maintenance actions to resolve end-user issues.
- Assist with defining and documenting knowledge base articles.
- Assist with special project work as needed.
- Escalate problems to the next level of support when necessary.
- Consistently meet or exceed advanced individual IT SD and customer service metrics required.
Kualifikasi Minimum
- 2 years of IT support experience in:
- Troubleshooting hardware, software, and networking related issues.
- MS Office 2003 and/or 2007.
- Windows Active Directory.
- Proven Senior level Customer Service experience in the IT field, handling challenging, and unique situations.
- Excellent verbal and written communication skills.
- Solid documentation skills.
- Ability to:
- Effectively communicate technical information to non-technical audiences.
- Complete special projects/assignments with minimal supervision.
- Search internally/externally for support information.
- Team and customer-oriented attitude.
- Shift flexibility performing services for a 24 x 7 Global customer.
- Outstanding attendance and schedule adherence.
Fasilitas dan Tunjangan
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Employee Discounts
Transportation Allowances
Performance Bonus
Lain-Lain
Attendance Bonus
Keahlian yang diperlukan
- MS Office
- Computer Networking
- Windows Server
- Active Directory
- Technical Support
- Computer Troubleshooting
- Computer Hardware Troubleshooting
Jurusan yang Diminati
- Information Technology
- Computer Science
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Vokasi (D3)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- 30F GT Tower, Ayala Avenue, corner H.V. Dela Costa Street, Makati, Metro Manila, Philippines
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Tentang Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require.
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