Support & Development Engineer
Star Telecom Alliance Resources, Incorporated
- Pasig, Philippines6th, Star Kapitolyo Building, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-09-20T16:15:39.079765+00:00Ditutup.
Deskripsi Pekerjaan
Specific duties and responsibilities:
- Applies advanced technical expertise using standard operating and diagnostic procedures to resolve issues.
- Performs issue investigation and fixes.
- Analyzes and resolves incident reports.
- Performs service requests.
- Explores new tools and technologies and develops new ones.
- Replicates customer reported issues to provide validation of defects to engineering for repeat issues.
- Participates in product testing to assist in the new product release process.
- Reviews, validates, and creates internal and external documents for internal dissemination.
- Analyzes customer calls and cases to identify problems in the field and assess core areas for improvement. Prioritizes these changes to support the reduction of identified issues.
- Creates knowledge base articles and implements the plan to address common and recurring issues.
- Track and maintain reports on issues and cases for specific products.
Kualifikasi Minimum
- 3+ years of software development using Java
- Experienced in Java EE technologies and Spring frameworks
- Knowledgeable in DB related technologies such as SQL DDL statements, SQL DML queries, Triggers, Stored Procedure, Replication, etc.
- Knowledgeable in web-related technologies such as HTML, javascript, css, scss
- Bachelor's degree in computer science, computer engineering, math or equivalent technical discipline or equivalent technical experience.
- Knowledgeable in SDLC methodologies such as Waterfall and Agile
- Good written and verbal communication
- Good analytical and problem-solving skills
- Knowledgeable in basic accounting concepts
- Customer service skills
- Familiar with Windows and Unix scripting
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- Star Kapitolyo Building
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Tentang Star Telecom Alliance Resources, Incorporated
Starmobile, maker of quality Android smartphones and tablets, was established by Star Telecom Alliance Resources, Inc. ("Starmobile"), a group of telecommunications industry experts based locally and internationally. With the collective competencies in product development, sales, marketing, customer service and after-sales over the past decades, we respond and provide the needs of Filipinos with quality Android smartphones and tablets, enhanced with originally-customized features and software for the Philippines.
We work in strong partnership not only with international suppliers, but also invite our users to be part of the growth and development of our organization.