Customer Service Representative (CSR) | Pioneer Account | Iloilo  

• Talks to customers to gather details, probing for necessary information (i.e. specific concerns, account details, name etc.)
• Verifies if information relayed is accurate and complete to properly address clients' concerns and queries (i.e. name, addresses, etc.)
• Keeps customers’ private information confidential (i.e. account information, etc.)
• Listens, understands and responds to information and data relayed by customers
• Maintains an energetic tone that projects politeness and enthusiasm throughout the shift.
• Creates value by providing quality customer service in every call performed by applying phone ethics, principles and standards
• Checks updates, process flows, information and other records encoded on database and application regularly to ensure compliance with client specifications
• Listens actively to customers, applying soft skills to address both their practical and personal needs.
• Informs clients of products and/or service or add-ons that may or may not have been considered previously (up selling)
• Adheres to all guidelines and technical policies, procedures, and standards
• Exerts all efforts and exhausting various possibilities to provide customers the service they require within the agreed guidelines and standards.

Join Team Purple today! #LivetheMoment

We need individuals who can provide answers to inquiries relating to company's products and services, assist customers with transaction and complaints, has the ability to work under pressure, able to multi-task and is flexible to do overtime as needed.

This is a great opportunity for someone who loves talking to people! Click apply now if you are:

• At least high school graduate
• Good English communication skills
• With or without work experience