Customer Service Manager | Bataan
SM Mart Inc.
- City of Balanga, PhilippinesFourlane Commercial, City of Balanga, Bataan, Philippines, City of Balanga, Bataan, PhilippinesCity of BalangaBataanPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-04-24T14:16:05.127916+00:00Ditutup.
Deskripsi Pekerjaan
OVERSEE DAY-TO-DAY OPERATIONS: Provide day-to-day supervision of the Customer Service Assistants
- COLLECT PAYMENTS & PREPARE REPORT
- Collect all payments from the counters at designated schedules for turnover to Treasury, & prepare report vs. cash / check payment
- CHECK DAY-TO-DAY COUNTER OPERATIONS
- Act as backup processor during peak hours & CSA rest days, & validate erroneous transactions
- CHECK INVENTORY
- Validate cash replenishment requests, & check & monitor counter supplies & products inventory
- RECONCILE PAYMENT DISCREPANCIES
- Reconcile payment discrepancies in finalizing reports
MANAGE CUSTOMER INTERACTIONS: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters
- BUILD CUSTOMER RELATIONSHIPS
- Build relationships with all customers who register with the Gift Registry to foster customer loyalty
- RESOLVE CUSTOMER COMPLAINTS
- Handle customer complaints & resolve customer issues in a timely & proper manner; convert complainants into loyal customers
- AUDIT STAFF
- Make daily check on team’s knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels)
- TRAIN CUSTOMER SERVICE SUPERVISORS
- Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis)
Kualifikasi Minimum
- Candidate must possess at least Bachelor's/College Degree
- Preferably supervisor/5 years & up experienced employee specialized in Customer Service or equivalent.
- Strong communication skills
- Basic computer skills (MS Office)
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in The SM Store Bataan
- Full-time positions available
Fasilitas dan Tunjangan
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Child Care Benefits
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Keahlian yang diperlukan
- Relationship Management
- Customer Service
- Leadership skills
- Communication Skills
- Performance Management
Jurusan yang Diminati
- Business Administration
- Tourism
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Fourlane Commercial, City of Balanga, Bataan, Philippines
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Tentang SM Mart Inc.
From Humble Beginnings…
It started out as Shoemart store in 1958 in Quiapo, Manila, where Filipino-Chinese business magnate, investor and philanthropist Mr. Henry Sy opened the very first SM Store. Always aiming to make lives better for his customers, Mr. Sy expanded his merchandise to fulfill his commitment to offer a one-stop shopping experience. Now SM is the Philippines’ leading retail empire with over 52 branches across the country today and has developed generations of loyal customers. Showcasing trustworthy, affordable, and world-class products, the multi-awarded SM Store (formerly SM Department Store) continues to provide excellent customer service, general merchandize, lifestyle products, houseware and apparel both offline and online.
SM Goes Online!
As a timely platform of the legendary retailer, The SM Store Online guarantees an exciting array of merchandise, secure payments, nationwide deliveries, and customer satisfaction with every transaction. From fashion, beauty, and household must-haves, to toys, gadgets, and hardware needs, We’ve Got it All for You… Online!
We’ve Got it All for You 24/7
We only want the best for our customers so we hand-pick all our products with you in mind. The SM Store envisions a hassle-free purchase between our stores and your needs anywhere, anytime
Our Mission
We will deliver a wide assortment of affordable and aspirational products and services to all customers, while building strong relationships with our employees, suppliers and partners in the communities we serve.