IT Service Desk Manager
SM Retail, Inc. - Corporate
- Pasay, PhilippinesBuilding F Jose W Diokno Boulevard Mall of Asia Complex, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-06-15T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
About the role:
Reporting to the AVP of IT, the IT Manager will be responsible in leading and managing the IT End User Computing (EUC) Service Desk organization operation which includes establishing the team goals/metrics, planning, resource management, oversight, removing barriers, providing feedback and recognizing accomplishments of team members.
Job Location: Corporate Office – Pasay City
Responsibilities:
- Develop, continuously improve, and execute IT Service Desk EUC operational processes and procedures
- Work with vendors, internal partners, stakeholders and customers to ensure proper IT EUC Service Desk services deliver to maximize service availability and increase customer satisfaction
- Select, develop, and evaluate employees’ performance.
- Coordinate the team activities
Kualifikasi Minimum
Key Qualifications:
- Experienced in leading and managing an IT Service Desk organization/operation
- Has strong leadership, people management, internal customer engagement, stakeholder management, vendor management, and project management skills
- Preferably with working experience using industry practices like ITIL
Education and Experience
- Bachelor of Science in Information Technology, Computer Science, Engineering or equivalent
- At least 6 years IT experience, 3 years of which in a supervisory or managerial capacity
Fasilitas dan Tunjangan
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Life Insurance
Medical / Health Insurance
Employee Discounts
Keahlian yang diperlukan
- Project Management
- ITIL
- Vendor Management
- Stakeholder Management
- Leadership skills
Jurusan yang Diminati
- Information Technology
- Computer Engineering
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- Building F Jose W Diokno Boulevard Mall of Asia Complex
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Tentang SM Retail, Inc. - Corporate
SM Retail, Inc. operates the Philippines’ largest chain of retail stores for local and international brands. It is a subsidiary of SM Investments Corporation which carries a diversified business portfolio covering real estate development, banking, finance and investments.
SM’s deeply-rooted retail market presence in the Philippines started when its founder, Henry Sy, Sr., opened the first ShoeMart Store in 1958 in downtown Manila; offering a wide variety of shoes sourced locally and overseas. His innovative approach to customer service helped build a highly recognized brand which, in turn, enabled ShoeMart to grow and evolve into a full service department store; leading to the evolution of its name into the iconic brandname ”SM.”
Today, SM Retail, Inc. is a significant player in home furnishings, fashion and food retail. It manages The SM Store (formerly known as SM Department Store, which has over 60 stores strategically located in key cities throughout the country and carries a wide range of apparel, accessories, houseware, general merchandise and lifestyle products), SM Markets and Specialty Retail businesses which include several prestigious local and global retail brands.
SM Retail, Inc. has ownership over SM Supermarket, SM Hypermarket, Savemore, Walter Mart Supermarket and Alfamart, collectively known as SM Markets. It currently has over 830 stores in food retail.
SM Retail, Inc. operates leading local and global retail chains including SM Appliance, Ace Hardware, Toy Kingdom, Baby Company, Our Home, Crate & Barrel, Forever 21, Miniso, Homeworld, Watsons, Kultura, Sports Central, Pet Express, Body Shop, Uniqlo, Bata and other specialty stores. With more than 1,300 outlets, the specialty retailing business covers food, household appliances, DIY, furniture, apparel, footwear, pharmaceuticals/cosmetics, fashion and lifestyle.