Customer Operations Associate/Lead
Shopee
- South Jakarta, IndonesiaPacific Century Place Lt. 26 SCBD Lot 10, Jl. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 6 years ago
2018-06-29T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Manages the customer service's team of agents
- Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures.
- Document call center processes and FAQs, and work on continous improvement
- Analyze customer experience reports and insights and recommend improvement suggestions and intiatives.
- Evaluate employees' job performance and recommend action.
Kualifikasi Minimum
- Good diploma/degreee from a recognize institution
- Min. 3 years of experience as Customer service and at least 1 year of experience at the Supervisor level
- Strong communication skills in email, face-to-face conversation and calls
- Strong logical thinking and problem-solving skills
- Good team player, positive attitude and eagerness to learn
- Driven and motivated
- Able to communicate with English
- Previous relevant experience is a plus.
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Diploma (D3)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 26, Pacific Century Place SCBD Lot 10, Jl. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia, South Jakarta, DKI Jakarta, Indonesia
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Tentang Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.