Language Specialist (Korea)
Shopee
- Jakarta, IndonesiaJalan Mega Kuningan Barat 3, Kuningan Timur Kel., Setiabudi, Jakarta, DKI Jakarta, IndonesiaJakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 2 years ago
2022-03-28T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
Stakeholders Management (Internal & External):
- Handle escalation between CB Chat Agents to CB Sellers
- Liaise and coordinate with Key Account Manager, in order to improve seller's service performance
- Submit report to superiors, provide accurate information based on needs and further use
- Alignment with Cross Border regional team for any new initiative/improvement project and process to be implemented in ID operation
Translation:
- Translating information from buyer/seller response received in KR to ID and vice versa, and follow up cases in order to ensure customer satisfaction
- Ad Hoc translation projects: product title/description, seller newsletter, campaign promotional message, etc
Kualifikasi Minimum
- Bachelor's degree from any background
- Strong fluency in Korean (both verbal & written), TOPIK certification is preferable
- Fond working in English-speaking environment
- Able to operate Ms. Office
- Possess strong skills in: communication, analyzing information, adapting, customer servicing, and translating
- Open for weekend schedule assignment
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Sopo del Tower, Jalan Mega Kuningan Barat 3, Jakarta 12950, Indonesia
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.