Corporate IT Helpdesk Engineer  

IT Helpdesk Engineer provide first level desktop support to our staff. As a part of the team, you will help staff to troubleshoot IT problems, manage IT systems and assets. Moreover, you will strive to provide an excellent user experience for our staff.

Job Description:
• Provide day-to-day support to ensure the smooth running of the computers, network
devices, printers as well as end users’ requirements
• Troubleshoot and resolve application issues, maintain and update technical support
documentation
• Handle asset management, maintain inventory and liaise with vendors
• Manage IT infrastructure, system monitoring and reports
• Implement and monitor office IT security and antivirus
• Other duties include performing first level troubleshooting and support for scheduled
server backups

• Diploma or degree in computer sciences, information technology or related discipline

• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)

• Hands-on experience in Windows server administration and basic knowledge in Linux

server administration

• Understanding of TCP/IP, IP addressing and LAN Technology including switching and

routing fundamentals

• Strong analytical and troubleshooting skills

• Competent at documenting standard/applications operating procedures

• Good interpersonal and communications skills to interact effectively at all levels

• Ability to cover after-office hours and weekend support if there are any infrastructure

issues

• Excellent problem-solving skills;