Customer Service Representative | Laguna / Alabang  

• Assist customers with their existing orders.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Consistently log, tag, track, resolve, and close simple to mid-stream queries to the satisfaction of the customers.
• Update documentation such as calls received and type of resolution given to a client.
• Comply with the Company’s policies and procedures, including information security.

A. Education:

• Bachelor’s or College degree.

B. Experience

• Has at least 6 months customer service experience.
• Exposure in dealing and talking with end customers.

C. Skills

• Organized and able to set priorities.
• Strong interpersonal skills and ability to deal effectively in a team environment.
• Ability to grasp system information and technical functions and ability to explain them into layman terms/words for easy understanding of end-customers.
• Strong verbal and written communication skills.
• Ability to organize, prioritize and schedule work assignments.

**Willing to be assigned in Laguna or Alabang.