Financial Services CIQ | Day Shift  

Location: Makati 6750 Office

Openings: 2

Team: You will join a team of energetic professionals who are heavily invested in providing a top-notch research and support experience to our clients. You will gain broad knowledge in financial markets, and develop an expertise on an array of tools used for valuation, analysis, ideation and productivity.

Impact: You will contribute to the team and the company in a meaningful way. Your position is critical as you will serve as the link between our clients and our internal teams. By honing your expertise on the product and data we offer, and developing a deep understanding of our clients’ needs, you will be in the best position to recommend the most efficient and effective ways of maximizing the product. Additionally, you will be responsible for relaying client feedback and insights to our product and content teams to maintain our quality and relevance.

What’s in it for you?

The position will require you to be an effective communicator as you will be the client’s first point of contact in the organization. You will be trained to understand problem areas and needs, solve problems creatively, and deliver industry standard resolutions to your clients.

You will develop industry data and product expertise. Over time, you will be expected to help drive product enhancements by providing insights on client needs and sentiments.

You will be provided Learning & Development opportunities throughout your career so that you can thrive in your role.

This role is highly demanding, but our workflow is designed to be efficient and completed within your work day. You will be encouraged to create a system that will allow you to have work-life balance.

You will be at the nerve center of S&P Global Market Intelligence and gain exposure to a variety of workflows and teams which will allow you to either become a subject matter expert in Client Services, or explore internal mobility opportunities as you advance into your career with us. Your progress and career path will be self-driven.

Responsibilities:

The Capital IQ Desktop Client Services team is responsible for the following:

• Ensure round-the-clock quality research and support for our clients.
• Be client advocates and create the best possible resolution to client inquiries.
• Develop strong relationships with clients by providing reliable solutions and recommending ways and means for them to maximize our tools.
• Be a channel for client feedback. We coordinate with our Content and Product Management team to resolve client inquiries. We also help our content teams develop accuracy by providing real-time client feedback. Additionally, we echo our clients’ ideas and feedback to our Product Management team to make sure that we stay relevant to the market.

What We Are Looking For:

Basic Qualifications:

• Graduates of any four-year degree course
• Excellent communication skills, both written and verbal (English)
• Detail-oriented and possesses strong critical thinking skills
• Exhibits a growth mindset and aptitude for learning new skills
• Basic knowledge of finance, the financial market, and our company.
• Morning and/or Afternoon shift. Flexible to work on varying shifts. (Shifts may include weekend and holidays)

Preferred Qualifications:

• Background in Finance
• Experience in customer support in the same industry
• Adaptable to rapid change
• Provides and accepts constructive feedback
• Willing to lead projects and stretch assignments