Contract Support  

Job Description

The Role: Specialist, Platts Contract Support

The Location: Silver City, Pasig, Philippines

What’s in it for you: Contract Support responsibilities are to provide assistance to sales with data entry and administrative activities supporting the up-front new sale and renewal management process. Ensure the timely and accurate processing of contracts post client acceptance of commercial proposal.

Responsibilities:

• Perform contract data entry into SFDC for Platts quote creation of large subscriptions and manage opportunity as part of the quote process
• This role is responsible for all global orders, new, amendments and renewals, with an emphasis on Global majors, Strategic Customers, Large Regional Customer & highly complex orders for order resolution
• Track status of cases to ensure smooth transaction processing from quote creation to fulfillment
• Assist sales with client resolutions to questions concerning products, billing, account/contract status, change of address, cancellation requests, refund requests, and all pertinent queries
• Provide the highest level of contract management support to Platts Sales, regularly attend Sales Pipeline planning meeting & report subscription status on key accounts both written & verbally as needed.
• Contribute to regular review, suggestions, collaboration & updating of all processes & workflows within the department

• Bachelor’s degree in Finance or Accounting
• At least 2 years of related work experience or related degree.
• Customer service experience or working in fast paced environment with Sales Organization
• Excellent communication, problem solving, analytical and organizational skills
• Excellent ability to collect, analyze and summarize data and to prepare clear and concise presentations and reports within Contract Support, to Sales & other groups
• Strong data entry skills
• Flexible in working schedule