Customer Service Manager
Practice Protect Australia Pty Ltd
- Quezon City, PhilippinesEastwood Avenue, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
Do you want a position that has a fast track to promotion, good compensation, and benefits in a company that values its employees as individuals? Come be part of a winning culture of enthusiastic professionals and gain yourself real-life working skills that will enhance your career forever. You’ll learn real-world, internationally recognized skills.
About the role
We are seeking an experienced Customer Service Manager to help look after our growing list of clients.
As a Customer Service Manager your role will include the following activities:
- Quarterly check-in calls and online meetings with our clients.
- Managing the subscription renewal process for clients
- Proactively contacting low usage firms to get them to use the platform again
- Handling client escalations
- Handling client cancellation requests
About the company
You will be working for an established Australian IT Company supporting a security software trusted by thousands of companies to manage passwords, control access and protecting data online.
You will be mentored and trained by a team of Filipinos, Australians and British professionals as you grow your skills and experience in relevant and valuable emerging technologies as we move towards 2020.
Kualifikasi Minimum
The role requires the following:
- An individual with an analytical mindset and a proactive approach to problem-solving.
- Vast experience in a customer-facing service role.
- Excellent communication skills both verbal and written. This person is expected to compose meaningful and effective written communications.
- Willingness to grow in the role and learn new skills on the job
- Experience working with an international client base
- Management experience is not essential, but demonstrable leadership skills are a must
Fasilitas dan Tunjangan
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
Keahlian yang diperlukan
- Email Support
- Time Management
- Critical Thinking
- Communication Skills
- Deductive Reasoning
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Eastwood Avenue, Quezon City, Metro Manila, Philippines