System Administrator
Practice Protect Australia Pty Ltd
- Quezon City, PhilippinesEastwood Avenue, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-05-29T14:00:00+00:00Deskripsi Pekerjaan
About the role
We are seeking a Software Support Engineer to assist business customers in configuring and training them to use our security software products.
A support software engineer serves primarily to address technical issues relating to software implementation, function and cloud application loaded in our security software product. They resolve customer queries or problems and create product problem reports and troubleshooting documents for each issue.
About the company
You will be working for an established Australian IT Company supporting a security software trusted by thousands of Australian Accountants to manage passwords, control access and protecting data online.
Learn more about the product: https://www.practiceprotectonline.com/
Job Responsibilities
- Successfully deploying Software products to clients to ensure usage of the products
- Listen to client feedback and train accordingly with the goal being increased usage of software products
- Conduct Implementation and client training sessions to educate and assist with software products
- Provide post-implementation support and change requests to end users as needed
- Maintain Process documentation & report process challenges
- Resolve issues encountered during deployment and escalate complex problems in a timely manner
- Other Ad-hoc tasks as required
Why Join Us?
- Normal operation hours: 6am to 3pm or 10am to 7pm in Eastwood City
- Generous Salary, Benefits and HMO included
- Regular team events and social culture
- Fast career and salary advancement
- Opportunity for fast promotion
Kualifikasi Minimum
- Strong communication skills both verbal and written
- Impeccable physical presentation
- Confidence interacting with clients of all nationalities
- A technical mindset and a strong understanding of SaaS software
- Willingness to grow in the role and learn new skills on the job
- Resourcefulness to use the tools provided by the company
- Ability to work flexible schedules outside normal business hours when required
- Office 365/G Suite
- Active Directory Knowledge an Advantage
- Microsoft Server Knowledge an Advantage
Fasilitas dan Tunjangan
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Free Lunch or Snacks
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Keahlian yang diperlukan
- Computer Networking
- Computer maintenance
- Active Directory
- Computer Repair
- Computer Troubleshooting
- Computer Hardware Troubleshooting
- Computer System Administration
Jurusan yang Diminati
- Information Technology
- Computer Science [Software Technology]
- Computer Engineering
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Eastwood Avenue, Quezon City, Metro Manila, Philippines
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