Telemarketer  

• Contact businesses and private individuals by telephone to promote products, services, and/or charitable causes.
• Solicit orders for goods and services over the telephone.
• Explain the product or service to potential customers.
• Deliver scripted sales pitch to the customer.
• Adjust scripted sales pitch to meet needs of specific individuals.
• Provide pricing details.
• Handle customers' questions.
• Obtain customers' information including names and addresses.
• Record customers' details including reaction to the product or service offered.
• Receive orders over the telephone.
• Input order details into the computer system.
• Record customer details and details of transaction.
• Confirm orders placed with field sales representatives.
• Obtain contact details of potential customers from sources including telephone directories and purchased lists.
• Schedule appointments for sales staff to meet prospective customers.
• Conduct customer and marketing surveys.
• Answer telephone calls from potential customers who are responding to advertisements.
• Contact customers to follow up on initial interaction.

• At least 2 years of sales experience.
  • Relevant work experience in marketing, promotions, or telemarketing.
• Knowledge of sales and marketing principles and strategies.
• Proficient in relevant computer applications.
• Willing to work on night shifts (9:00pm - 6:00am)

Key competencies

• Excellent English communication skills both verbal and written.
• Negotiation skills.
• Information gathering and management.
• Persuasiveness.
• Adaptability.
• Initiative.
• Tenacious.
• Resilient.
• Stress tolerance.
• High energy levels.
• Self-motivation.