Customer Service Representative
Quorum International, Inc. - Toby's Sports
- Pasig, PhilippinesQuorum Centre, Good Harvest Complex, 73 C. Raymundo Avenue, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- PHP 15.000,00 - PHP 16.000,00 / bulanPHP150001600015000MONTH
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
- Attends to customer inquiries or concerns thru phone and email
- Process walk-in customers order and purchases
- Coordinates with branches regarding item replacement and pull-out proceedings
- Updates customer regarding product inquiry and purchased merchandise
- Coordinates with After-Sales Service scheduling and complaints
- Attends to customers complaints on products (make sure that customer has been replied by an apology email)
- Coordinates with Merchandising on new items to be sold or other product updates and item FABS for customers inquiry purpose
- Manages stores office supplies on monthly basis (monitoring and controlling)
- Prepares PO (Purchase Order) for office supplies request
- Document Monthly expenses of office supplies
- Assist Stores on customers product evaluation result
- Coordinates with Brand heads and Coordinators regarding product evaluation
- Updates customers on the status of product evaluation result
- Collates and maintains customers database per month based on VIP list, stringing service report and warranty cards record and emails then send to Marketing
- Accomplish Monthly reports
- Perfoms general clerical duties to include but not limited to photocopying, faxing, mailing, filing, and consolidation of needed data
- Performs other duties as required
Kualifikasi Minimum
- MS Office Applications such as MS Word, MS Excel, MS Outlook and MS Powerpoint
- Formal construction of letters such as apology letter, acknowledgment letter, and the like
- Graduate of any 4 years Course
Fasilitas dan Tunjangan
- Paid Sick Leave
- Employee Discounts
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Keahlian yang diperlukan
- Organizing and Planning
- Email Support
- Chat Support
- Customer Service
- Time Management
- Communication Skills
- Data Encoding / Data Entry
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Quorum Centre, Good Harvest Complex, 73 C. Raymundo Avenue, Pasig, Metro Manila, Philippines
Tentang Quorum International, Inc. - Toby's Sports
About Toby's Sports
In the Philippines, basketball may be the favorite sport, but with hundreds of malls in Metro Manila, shopping arguably comes close. When it comes to retail stores, one name pops up across the board as the ultimate destination for sports equipment and apparel: Toby’s Sports.
The retail chain had its small beginnings in 1978 as a small and modest toy shop selling imported Disney goods in a quiet corner of the Greenhills Shopping Center. The store, which was first called Toby’s Forms and Shapes and later on Toby’s Sports and Hobbies, was the brainchild of Roberto Claudio, Sr., who named the store after his eldest son. Seeing an opportunity to sell skateboards after the holiday season, he eventually transformed his retail space into a sporting goods store that offered a wide array of sports apparel, equipment, and accessories.
In the following years, Toby’s—under the leadership of Roberto, Sr. and his brothers Jojo and Rod, and his son, Toby—revolutionized the sporting goods business, and eventually relaunched as Toby’s Sports. From the small space in Greenhills, Toby’s continued to build a chain of sports stores in locations around the Philippines. Its wide product assortment, international brands, modern ambience, knowledgeable and professional sales personnel set them apart from the traditional stores. Toby’s was clearly different and ahead of its time.
Today, Toby’s Sports constantly evolves to keep up with the times. When it comes to store design, features, merchandise, and staff, Toby’s maintains their stronghold and continues to push the limits of the sports retailing industry. In 2001, they opened the country’s biggest interactive sports superstore, the Toby’s Sports Arena. Several Arena concept stores are now open around the country, featuring activities and games that customers can enjoy, such as the Toby’s Basketball Shootout and an indoor climbing wall called The Rock, among others.
Toby’s Sports carries more than 157 brands and showcases more than 60,000 unique items in over 30 branches nationwide. Thirty years later, far from their small beginnings, Toby’s continues to serve millions of Filipinos, igniting their passion for sports.